Please send NEW, UN USED, RETURNS IN ORIGINAL PACKAGING within 2 weeks of receiving item to:
Sin City Skates
8280 CLAIREMONT MESA BLVD
SAN DIEGO, CA 92111
Please pack up your order the way you got it with as much information as you can. The more information you include, the faster we can process it. Please include:
The name on your order (usually your account name or credit card name of the purchaser), your order number, Your contact information, including email and a daytime phone number and reason for return.
All items must be in *brand-new* condition for return or exchange. Please pack it up the way you got it. If items have been used or show any signs of damage it will be refused.
All returns, refunds and cancellation of orders are subject to a 5% restocking fee. This 5% fee is charged to us from our credit card company when you make your purchase and is not returned to us if an order is canceled or refunded.
All custom, made to order and/or clearance items are final sales and are not eligible for returns or exchange.
If there is an error on our end please contact us right away and we will send a tag to cover return shipping and get correct item out right away. We do not cover return shipping for customer error or size exchange. Please always double check sizing chart and contact us before placing order if you are not sure.
Most items are covered by limited factory warranties for defects or damage in materials and workmanship. Roller skating is tough on gear; normal wear and tear is not warrantied. We'll help you sort out warranty issues with the manufacturers as painlessly as we can.
Manufacturer warranties are VOIDED for both unmounted boots and unmounted plates if YOU mount them. Most warranties are very clear: you must have the authorized retailer you purchased the components mount them. Anything you get from us must be as we sold it to you (meaning unmounted) OR mounted by us to be covered by warranty. If you have any questions about a specific manufacturer's policy, please ask!
Once received we will inspect items and process refund. Please allow up to 48 hours to receive funds back.
Please contact us if you have any questions: